FREQUENTLY ASKED QUESTIONS
ORDERS
How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information. You can check the status of your delivery directly through the courier’s website.
Can I modify or cancel my order?
Orders cannot be modified or canceled once placed due to our fast processing time. For further assistance, visit sunglassesceline.com.
What payment methods are accepted?
We accept major credit cards, including Visa, Mastercard, American Express, and PayPal.
Do you offer gift wrapping?
Yes, gift wrapping is available at checkout. A personalized message can also be included.
SHIPPING & DELIVERY
What are the shipping options?
We offer standard and express shipping. Delivery times vary depending on your location.
Do you ship internationally?
Yes, we ship to multiple countries. Shipping fees and delivery times depend on the destination.
Are there any customs fees?
Additional customs duties or taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer.
RETURNS & EXCHANGES
What is your return policy?
Items can be returned within 14 days of delivery, provided they are unused and in their original packaging. For details, visit sunglassesceline.com.
How do I initiate a return?
Log in to your account and follow the return instructions. A prepaid return label will be provided.
Can I exchange an item?
Exchanges are subject to availability. Please return the original item and place a new order online.
PRODUCT INFORMATION
How do I care for my CELINE product?
Refer to the care instructions included with your item. For leather goods, avoid exposure to water and direct sunlight.
Are your products sustainably made?
CELINE is committed to responsible practices. Learn more about our sustainability efforts on sunglassesceline.com.
TECHNICAL SUPPORT
The website isn’t working. What should I do?
Clear your browser cache or try accessing sunglassesceline.com from a different device. If issues persist, contact us.
My promo code isn’t valid. Why?
Promo codes may have expiration dates or usage limits. Verify the terms or check sunglassesceline.com for active promotions.
AUTHENTICITY
How do I know my product is authentic?
CELINE products are sold exclusively through our official website and select authorized retailers. For verification, visit sunglassesceline.com.